1. DO I NEED TO REGISTER BEFORE PLACING AN ORDER?
No, you can make a purchase on the HIPPÓLITO website without registering. However, registering offers benefits such as shipment tracking, review of previous orders, you can cancel or return your order from your account and you can add items that you like to your WISH LIST.! You can also store your address and credit card information on our secure site so that your next purchase is faster and easier.
2. I FORGOT MY PASSWORD. HOW DO I RETRIEVE IT?
To reestablish your ! password, click on “Forgot Password?” and follow the instructions. Please note that for security reasons we cannot accept your old password.
3. HOW CAN I CHANGE MY ACCOUNT INFORMATION?
When you access your account, you can edit any of your information by clicking on the “Edit” button.
4. CAN I MODIFY OR CANCEL MY ORDER?
Before your order is shipped, we can cancel your order, change the size or edit the shipping or invoicing information. We cannot change orders or add new items once your order has been shipped. If you wish to communicate with us, you can call Customer Service at 1-809-528-7937.
5. WHAT PAYMENT METHODS CAN I USE?
We accept all credit cards.
6. WHEN IS MY ORDER PLACED IN THE SISTEM?
Once you place your order, the information is entered into our database.
7. WHEN WILL YOU SHIP MY ORDER?
Your order will be shipped once your credit card has been billed. This usually takes place between 24 to 48 hours after you make your purchase.
8. WHAT ARE MY SHIPPING COSTS?
For more information about shipping, click on “SHIPPING OPTIONS.”
9. WHAT HAPPENS IF I CHANGE MY MIND AND I WANT TO HAVE A DIFFERENT SIZE OR COLOR AFTER I PLACE MY ORDER?
If your order has not been shipped yet, you can make your changes.
10. IF I’M NOT HAPPY WITH MY SELECTION, CAN I RETURN IT?
Yes. Once your order has arrived, you have up to 28 days to return it for an exchange.
11. WHAT SHOULD I DO IF THE ITEM IS DAMAGED UPON ARRIVAL?
Please contact our Customer Service Department at 1-809-528-7937 or contact us via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. so that we can assist you.
12. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Once you request a return on an order, it takes between 24 to 48 hours for it to be processed.
13. HOW DO I REQUEST AN EXPRESS SHIPMENT?
You can communicate directly with Customer Service. You can explain to us the urgency of your order and we will gladly place your order on a rush basis with the shipping courier of your choice.
14. I CAN’T FIND THE ANSWERS TO MY QUESTIONS, HOW DO I COMMUNICATE WITH CUSTOMER SERVICE?
Call us at 1-809-528-7937 or e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.
